Refund Policy

Last updated: November 13, 2026

Cancellations

Request cancellation within 24 hours of ordering. Orders already processed for shipment or dispatched cannot be cancelled.

Returns

Request a return within 30 days of delivery. Items must be unused, with original packaging and tags. Include proof of purchase. Used, personalised and hygiene-sensitive items are excluded. Clearance purchases are excluded from change-of-mind returns.

Defects and personal preference

Report defects with clear photos. Verified quality faults qualify for a full refund without a return. For other eligible returns, the customer pays return postage. Original shipping charges are non-refundable. A 20–50% keep-the-item refund may be agreed case by case.

Refund timing and exchanges

Approved refunds go to the original payment method within 5–7 business days. Defective or damaged items qualify for a free replacement. Request exchanges within 7 business days of delivery.

Start a request

Use our Contact Us details. Obtain return instructions before sending anything. Return address: