Contact Us

For order questions, sizing enquiries or return requests, please include your order number and a brief description. For damaged items, include clear photos.

Business and contact information

Velessine is operated by: Nanyang Wancheng District Jinyan Trading Co., Ltd.

Registered business address: Room 602, Unit 2, Building 8, Changlv Linxi Meidi, No. 2218 Dushi East Road, Diaoyutai Community, Hanye Subdistrict, Wancheng District, Nanyang, Henan, China

Customer support email: support@velessine.com

We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day.

Before sending a return, request the correct return instructions. The company’s registered address is not automatically a return destination.