Privacy Policy
Last updated: November 13, 2026
Your privacy matters to us. This Privacy Policy explains how Velessine collects, uses and shares personal information when you visit velessine.com, shop with us, create an account or contact our team.
Velessine is operated by Nanyang Wancheng District Jinyan Trading Co., Ltd., the business responsible for the personal information described in this policy.
Information we collect
When you place an order or create an account, we collect the information you provide, such as your name, email address, billing and delivery addresses, account details, products ordered and payment status. The payment provider selected at checkout handles the payment information needed to process your transaction.
When you contact us, we collect your message, contact details and any order information or photographs you choose to provide. This helps us answer questions, resolve delivery issues and handle return or refund requests. Please do not include card numbers, passwords or identity documents in ordinary customer support messages.
When you browse our store, our website and technical service providers may receive information such as your IP address, browser and device type, operating system, referring page, pages viewed, interactions and approximate location inferred from your IP address. Cookies and similar technologies help provide store functions and understand website performance.
How we use your information
We use personal information to process and fulfil orders, take payments, arrange delivery, send order updates, manage accounts, answer questions and provide returns, exchanges and refunds. We also use relevant information to maintain and improve our store, identify technical problems, prevent fraud and misuse, resolve disputes and meet our legal and recordkeeping obligations.
Promotional emails are separate from messages about your purchase. We send marketing messages with consent where required by law. You can unsubscribe through a marketing email or contact support@velessine.com. Unsubscribing does not stop essential messages about an order, account or customer service request.
Who we share information with
Our store runs on SHOPLINE, which provides the ecommerce platform, hosting and related store services. SHOPLINE processes information needed to operate the storefront, shopping cart, accounts and checkout. We also use technical services, including Cloudflare, to support website performance and reliability.
Payment service providers receive information needed to authorise payments, prevent fraud and process refunds. The provider available for your transaction is identified at checkout. Delivery and fulfilment partners receive the recipient and order details needed to pack, deliver or return an order. Customer service and technical providers may process information needed to support those services.
We share information relevant to each service rather than giving every provider access to all customer information. Providers also process information under their own privacy notices where they determine how that information is used.
We may disclose information when required by law, to respond to a valid legal request, protect customers and our business, investigate fraud, or establish or defend legal claims. Information may also be transferred as part of a merger, acquisition or sale of the business, subject to applicable privacy requirements.
Cookies and your choices
Cookies are small files stored on your device. Similar technologies can remember information about a visit or record how a page is used. Essential technologies support functions such as keeping items in your cart, remembering a session, maintaining security and completing checkout. Other technologies can help measure visits and improve website performance.
You can review, block or delete cookies through your browser settings. Blocking essential cookies can affect sign-in, the shopping cart and checkout. Clearing cookies may also remove saved preferences. For questions about cookies or to exercise an applicable privacy choice, email support@velessine.com.
How long we keep information
We keep order and transaction records for the time needed to fulfil purchases, handle returns and chargebacks, resolve disputes and satisfy applicable tax, accounting and legal recordkeeping requirements. Account information is kept while an account remains active and afterwards only where needed for those purposes.
Customer service messages and supporting photographs are retained while a request is being handled and for any period needed to document its resolution or address related claims. Technical and security records are retained according to their troubleshooting, security and operational purpose. Marketing contact details are used until you unsubscribe or the relevant purpose ends; a limited record of your preference may be kept to respect that choice.
Retention is assessed by the type of information, the reason it was collected, the status of the order or request, and applicable legal requirements. Information no longer needed is deleted or de-identified, except where it must be preserved for a legal obligation or an ongoing claim.
International processing and security
Velessine is operated by a company registered in China and serves customers in the United States. Our platform and service providers may process information in other countries. Privacy laws can differ between countries. Where required, appropriate safeguards apply to international transfers.
We use reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse and disclosure. No website, transmission method or storage system can guarantee complete security. Keep your account credentials private and contact us if you suspect an issue involving your account.
Your privacy rights
Depending on where you live and the law that applies, you may have the right to request access to, a copy of, correction of or deletion of your personal information. You may also have rights to restrict or object to certain processing, withdraw consent, or opt out of the sale or sharing of personal information or targeted advertising where applicable.
To make a request or appeal a decision about a privacy request, email support@velessine.com with the subject Privacy Request or Privacy Appeal. Tell us the choice you want to exercise. We may ask for information reasonably needed to verify your identity or the authority of someone acting for you. We respond within the time required by applicable law and explain any limitation, including records we must retain for legal reasons. You will not receive discriminatory treatment for exercising an applicable privacy right.
Withdrawing consent does not affect processing that was lawful before withdrawal. You may also contact the appropriate privacy regulator if you believe your concerns have not been resolved.
Children and external websites
Our store is intended for a general adult audience and is not directed to children under 13. If you believe a child has provided personal information without appropriate permission, contact us so we can review the matter and take appropriate action.
Links to websites and services operated by others are covered by their own privacy policies. Review those policies before providing information outside our store.
Changes to this policy
We may update this policy as our store or privacy practices change. The latest version is published on this page with its updated date. We provide additional notice or request consent when required by applicable law.
Contact us
For privacy questions, requests or concerns, contact:
Nanyang Wancheng District Jinyan Trading Co., Ltd.
Operator of Velessine
Email: support@velessine.com
Registered business address: Room 602, Unit 2, Building 8, Changlv Linxi Meidi, No. 2218 Dushi East Road, Diaoyutai Community, Hanye Subdistrict, Wancheng District, Nanyang, Henan, China
We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day.